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After the issue had been forwarded to the Complaints Team, they had contacted the casino for further clarification. The player had finally been able to successfully withdraw his winnings in virtual currency. The casino had advised him to use the same method for future transactions. The Complaints Team had marked the issue as resolved.
The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account.
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The casino also explained that the player needed to wager a specific amount before withdrawing, according to their terms and conditions. After fulfilling these requirements, the player confirmed that the withdrawal had been processed and received. We marked the complaint as 'resolved'.
When you deposit money it happends a lot that you have to wait hours/days before you have it on you're account.
Безопасные транзакции: использует шифрование для обеспечения безопасных транзакций.
The player from Portugal had had issues withdrawing €151.01 from Ninecasino, both via Skrill and a bank transfer. Despite several interactions with customer service and having provided the required information, the withdrawal issue had remained unresolved.
Her account was suspended with her money stuck inside. After a series of exchanges between the player, the casino, and the Complaints Team, the casino had clarified that the player's account was verified and she could continue playing and withdraw her winnings. The player confirmed that the issue had been resolved and thanked the team for their assistance. We had then closed this complaint as 'resolved'.
Сайт определит, что вы пытаетесь войти из России, вдобавок самостоятельно перенаправит вас перманентно текущее рабочее зеркало – искать зеркало самостоятельно, к счастью, не игра стоит свеч.
Из минусов – бонус для новых клиентов на первое дополнение мог бы быть равным образом пуще.
The player from Portugal had reported a delay in her withdrawal request which had been initiated on April pinco 30th, exceeding the stated 72-hour processing period. She had also mentioned inconsistent responses from the casino's chat support. Despite the casino's assurance that the payment had been processed, the player's withdrawals were canceled and the funds were returned to her gaming wallet.
The player from Finland has deposited money into casino account but the funds seem to be lost. The player from Finland has deposited money into casino account but the funds seem to be lost.
The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.
We’re glad you feel satisfied with our service overall, but we are sorry to hear that you’re having difficulties with the verification.